You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. Your item must be attached to the cardboard backing at the base and in the plastic sleeve to qualify for a return. To begin the process of a return/exchange, please visit our Return/Exchange Center to submit your request. Once your request is approved, you will receive an email confirmation with the address to mail the return back to via a carrier of your choice. We do not provide prepaid shipping labels, all return shipping is responsibility of the customer. Please do not fold the packaging & ship back in the same box you received the item in to retain its' natural shape.
RETURNS/EXCHANGES/SHIPPING FAQS
RETURNS:
REFUNDS:
Once we receive your item back to our facility, it takes 2 business to process. We will inspect the returned item and notify you that we have received your returned item. You will be notified through our Return/Exchange Center that we have received your item. If your return is approved, we will initiate a refund to your payment card/original method of payment. The refund can take 5-7 business days to reflect on your account, depending on your bank. A 15% restocking fee will apply to all returned hair.
EXCHANGES:
You have 30 calendar days to return and exchange an item from the date you received it. To be eligible for a return and exchange, your item must be unused, unopened and in the same condition that you received it. Your item must be attached to the cardboard backing at the base and in the plastic sleeve to qualify for a return and exchange. To begin the process of a Return/Exchange, please visit our Return/Exchange Center to submit your request. Once your request is approved, you will receive an email confirmation with the address to mail the return back to via a carrier of your choice. We do not provide prepaid shipping labels, all return shipping is responsibility of the customer. Please do not fold the packaging & ship back in the same box you received the item in to retain its' natural shape. Upon receiving the returned item back to our facility, it takes 2 business days for your exchange to be shipped via Ground Shipping. Visit our Return/Exchange Center to begin the process of an exchange.
SHIPPING FOR RETURNS/EXCHANGES:
You will be responsible for paying your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable. We do not offer prepaid shipping labels.
Bombshell Extension Co. is not responsible for lost or stolen packages.
For further questions on how to return/exchange your item to us, please visit our Return/Exchange Center
SHIPPING FAQS
We offer 3 different methods of UPS shipping:
Ground Shipping (5-7 business days): $20
2-Day Express (2 business days): $35
Overnight/Next Day Air (1 business day): $50
Our cut-off time:
If we receive your order by 12pm MDT, Monday through Friday, your order will ship same-day; all orders placed after 12pm MDT Monday-Friday, will ship the next business day. Order placed on Friday after 12pm MDT through Sunday will ship the following Monday.
We do not ship or deliver on weekends or holidays.
**Please note: the day your order ships out does not count toward the business day(s) outlined in your selected delivery method.
Our carrier:
All of our shipments are via UPS. We ship out of Southern Utah.
Our fees:
Our shipping and processing fees cover the processing, handling, packing and delivery of your order.
International Shipping:
Bombshell Extension Co. ships worldwide. For shipping outside of the US, click the 'map icon' on the top right corner of the screen to change to your country currency.